Delicious, high quality coffee is our sole focus. All our purchasing decisions are based around the selection of coffees that we love and find delicious, and that we’re excited to share. We work with dedicated and progressive producers, who care as much as we do about quality, and who produce exceptional coffees.
We’re very proud of the relationships we’ve developed at origin, and we feel lucky to have worked with many of the same producers since 2008. Investing in these relationships has allowed us to increase quality potential, and enabled our producing partners to grow sustainably and continue to invest in improving quality. Visiting these producers every year enables us to understand the complexities and local challenges they face, and to find creative and meaningful ways to support them.
We care a lot about supporting our customers – big and small – to help them grow, succeed and prosper. We love being part of a customer’s journey by providing the highest quality green beans and support along the way. Nothing makes us happier than seeing a customer get excited about our coffee offerings, and fall in love with the coffees they’re roasting. We strive to build open and honest relationships with our customers, and to provide exceptional service and support.
Ultimately, it’s our relationships, both locally and globally, that bring true meaning to what we do. We feel so lucky to be part of a vibrant and passionate coffee community, and we want to contribute to it in the most positive way we can.
We add value and insight by providing as much traceability as possible on every single coffee we purchase. Wherever we can, we visit each of the producers we work with and develop long-term relationships with them. We share information with our customers about where our beans come from, how they are harvested and processed, and the backgrounds and stories of the people that grow them. We take our role as a link-builder between producers and purveyors seriously. We want to help our customers learn about our coffees and share these stories with their customers, to get everyone as excited about these coffees as we are.
We believe everyone in the coffee chain can and should prosper, and that a focus on transparency and a commitment to paying premiums back to the producer is the best way to ensure a sustainable and viable future for coffee farming. We pay premium prices to producers in exchange for their best beans, with amounts that are substantially above the commercial commodity price and the fair trade price for generic or bulk coffee.
By providing customers with an exceptional range of high quality, traceable coffees, and by investing heavily in education (both at the industry and consumer level), we hope to ignite positive change in the industry, and to continue to redefine what coffee is and can be, both in Australia and globally.