How To Order
We are here to help with your green bean needs.
We are here to help you find delicious green beans to suit you and your business, and to make this process as easy and satisfying as possible.
We love to cup coffees, and we can host you onsite at Melbourne Coffee Merchants or we can come to you. We are also more than happy to send out green or roasted samples for you to cup in your own time.
We have worked closely for many years with almost all the coffees we offer and, in most cases, we have visited the farm and are in regular and direct contact with the producer.
We are here to assist you with any questions about the coffee. We can help you select coffees for specific brew methods or put together a delicious blend for you. We can also provide roasting advice and/or feedback.
We enjoy working to a brief and can help you source specialty coffees that meet a certain profile, quality and/or price requirement. If exclusivity is important, we can help source coffees that will be unique to you. Just let us know.
Most importantly, we hope to build a long-term relationship with you that is based on openness, honesty and trust – and a love of great coffee, of course! We want you and your customers to relish the coffees you source from us.
Placing an Order
You can place your order via email or phone. We will send you an email confirming your order, as well as an invoice. Payment is required in full and upfront via bank transfer. Once we have received your funds, we will organise for your coffee to be delivered. Delivery is charged at cost.
Our minimum order is 240kg. Each bag is either 30kg, 60kg or 69kg, depending on the origin. You can fit up to 960kg on one pallet.
Below is an approximate guide of delivery costs for a full pallet of coffee (note this is for standard delivery – these rates exclude handling, tailgate and express deliveries):
We can provide exact quotes on request for more or less coffee, and for specific delivery locations across Australia.
Terms Of Trade
Payment is required in full, upfront, via bank transfer. We are a small business, with limited financing, and we use all our financing to purchase fresh crop, delicious coffees. Your coffees will be held for 21 days from date of invoice. If no payment is received, we will consider the stock available to sell. Any coffee still in our warehouse 30 days from date of invoice will automatically begin incurring storage charges of $10 per pallet per week.
We have a stringent quality control program, and proudly stand by the quality of our coffee. It is our goal to ensure that your expectations are met, and that you are happy with the coffees you buy from us. Our quality assurance program is multi-faceted – from working with the producers throughout the year, to a thorough tasting regime here in Melbourne. We have official QC sessions to track the quality of coffee over time: from when it leaves origin, on arrival (before sending it to you) and at three and six months to evaluate the cup quality, water activity level and overall performance of the coffee to make sure it meets our quality expectations. This information is fed back to our producing partners and, if a coffee lands poorly, we will be in contact with our customers to offer a discount or alternative, or to cancel the reservation. If anything falls short of your expectations, please get in touch with us as soon as possible. Please note we are unable to accept liability for any issues not raised with us within 30 days of invoice.
We look forward to working with you.
We look forward to working with you, and supplying you with beautiful coffees for you and your customers to discover and enjoy. If you have any questions please do not hesitate to get in touch!