How to Order

We are here to help with your green bean needs.

We are here to help you find delicious green beans to suit you and your business, and to make this process as easy and satisfying as possible.

At MCM, we are committed to sourcing coffee through equitable and sustainable coffee supply chains, with a focus on developing and maintaining long-term, mutually beneficial relationships with our export partners and maximising the price that growers and producers receive for their coffee.

Our founding values of quality, transparency and sustainability inform all of our purchasing decisions. By choosing to buy through MCM you can trust that your coffees have been sourced with fair and sustainable practices and present the very highest quality and value from each of the origins we work in.

Our team is here to help you find delicious coffees, and to make the process of selecting and ordering green coffee as easy and satisfying as possible! We know the coffees that we offer very well and, in most cases, have visited the farms or washing stations they come from and are in direct and regular contact with the people who produce them. We can help you select coffee for a specific purpose or brew method, or to create a blend that meets a certain profile, quality and/or price requirement. If exclusivity is important, we can also help you source coffees that are unique to you and facilitate a close and long-standing relationship between you and their producer.

Most importantly, we hope to build a long-term relationship with you that is based on openness, honesty and trust. We want you, and your customers, to love and enjoy the coffees you source through MCM.

Types of Purchase

You can buy coffees from MCM in two ways: by selecting coffee at any time from our available stock (“spot” purchasing), or by providing us a buying brief ahead of our sourcing trip, during which we will select coffee specifically to meet that brief (“forward” purchasing, or “pre-committed”).

Most customers will buy through both purchasing models for different coffees; depending on the urgency of their need, the intended use of the coffee, the required volume and/or price, and the seasonality of the coffee. We can help you work out which model suits you best for each of your purchases. Head here for more on how to plan your green with us.

How to order

Stock availability and Offer List:

Our coffee offerings change throughout the year according to what coffees are in season and what is tasting good! You can request our Offer List from us at any time, which will inform you of current and upcoming spot offerings, tasting notes, availability and pricing. We also keep our website updated with coffee availability and send out a weekly newsletter which includes a current Offer List and information about our upcoming buying trips and activities.

Tasting our coffees:

We love to taste our coffees together with our roasting partners. We can host you for a cupping session or arrange to come and cup with you at your roasting facility. We are also happy to send green or roasted samples for you to cup in your own time.

We send either 25g roasted samples or 100g green samples. We can send samples of “in stock” (landed) coffees at any time. We also receive a limited amount of pre-shipment sample (PSS) ahead of the coffees arriving in Australia. If you have an interest in specific origins and/or coffee lots, please let us know as early as possible and we will try to send you early samples for those coffees. Please note that due to limited volumes we can only send roasted samples at offer or PSS stage.

If you have reserved a coffee ahead of it landing in Australia there will also be an opportunity to taste and approve landed samples once the coffee has arrived and passed MCM’s internal quality control program.

To request samples, you can call or email us, or use the Request Sample function on our website. We will need to know what coffee(s) you are interested in trying, if you’d prefer roasted or green sample, and the best address to send the samples to. There is usually a 2-4 day turnaround from requesting samples to them arriving (depending on your location).

Placing an order:

When you are ready to order simply email us and we will arrange dispatch as soon as possible. When you place an order please include your delivery address, hours of operation, best contact number and any other delivery instructions, including if you require a tailgate service or hand unload. Once we have received your order, we will send an email confirmation and a copy of your invoice.

Please note that we require one full business day between ordering and dispatch; e.g. if you order on a Monday your coffee will be dispatched from our Melbourne warehouse on Wednesday.

Order Quantity

Our minimum order is one unit (i.e. 1 x bag/carton).

We pack most of our coffees in 30kg grain pro bags or 30kg vac pack cartons, with 20kg boxes used for rare variety, specially prepared lots. This smaller packaging size is easier for handling coffees and beneficial for worker health and safety.

Orders are packed onto pallets with up to 24 x 30kg units (720kg). Each pallet can contain one single type of coffee or a mix of different coffees.

Pricing and Delivery

MCM covers all sourcing, financing, transport from origin to Melbourne, packaging costs, export and import costs, insurance, quality control and storage. Our prices are quoted at a flat price/kilogram rate and are “ex-warehouse” (EXW). Local delivery fees are charged on top of the coffee kilogram cost. Depending on where you are located, we will charge a flat price/pallet fee, or give you a quote specific to your location.

We require one full business day between ordering and dispatch from Melbourne. Delivery time varies depending on where you are located and the time of year. Please allow 3-5 business days for metro areas and 7-10 business days for QLD, Western Australia, Tasmania and regional areas.

If you would prefer to organise your own freight carrier, we can arrange for the coffee to be packed and ready to be picked up from our warehouse in Derrimut, Victoria. We require one full business day between order and pick up date. Pick up is only available M-F between 8am and 1pm.

Quality Assurance

We have a stringent quality control program, and proudly stand by the quality of our coffee. It is our goal to ensure that your expectations are met, and that you are happy with the coffees you buy from us. Our quality assurance program is multi-faceted – from working with the producers throughout the year, to a thorough tasting regime here in Melbourne. We have official QC sessions to track the quality of coffee over time: from when it leaves origin, on arrival (before sending it to you) and at three and six months to evaluate the cup quality, water activity level and overall performance of the coffee to make sure it meets our quality expectations. This information is fed back to our producing partners and, if a coffee lands poorly, we will be in contact with our customers to offer a discount or alternative, or to cancel the reservation. If anything falls short of your expectations, please get in touch with us as soon as possible. Please note we are unable to accept liability for any issues not raised with us within 30 days of invoice.

We look forward to working with you.

We look forward to working with you, and supplying you with beautiful coffees for you and your customers to discover and enjoy. If you have any questions please do not hesitate to get in touch!